We'll ship your order the same or the next business day (if order placed after 1pm ET) from our warehouse in New Jersey. For all footwear purchases, we offer free ground shipping and free returns to the mainland USA for Insider Access members—sign up for free at checkout. 

Shipping charges for Alaska, Hawaii, and international destinations will be added to your purchase at checkout. Once you order ships, you'll be updated with your tracking number. 

We want you to be happy with your purchase. We offer a refund on all full-priced items returned to us in new and unworn condition within 14 days of purchase, together with all packaging materials. Just email us at shop@noahwaxman.com with your order number to initiate the return. 

Once your return is approved, we'll provide you with a Return Authorization (RA) number and return shipping label. You may ship your item(s) back to our warehouse for free (for mainland USA returns; AK, HI, Int'l return labels can also be requested and we'll quote the shipping rate). 

Once your item(s) have been received back to our warehouse, we'll issue a credit to your original form of payment. 

We regret that we cannot issue refunds for worn items, sale items, custom items, gift cards, items returned without the original packaging, or items returned more than 14 days after purchase. Thank you for your understanding.  

If you are shipped defective item(s) or receive incorrect item(s) in your order, please contact us at shop@noahwaxman.com within 7 days of purchase so we can return or replace the item(s) at no additional cost. 

Our New York City shop is located at 41 Perry Street, in the West Village. We're open seven days a week from 12-7pm, Sundays from 12-6pm.

In addition to our footwear collection, we offer a curated selection of our favorite accessories from around the world. Drop in and explore! 

We have a complete selection of our footwear collection for sale on our Web site as well as shoe care products and selected accessories. 

We accept all major credit cards and PayPal for payments online. We do not share your contact information with third parties. 

NW shoes and boots are stocked by a select group of boutiques in the US and around the world. For local stockists in your area, please contact us at shop@noahwaxman.com. 

We build our shoes and boots to last. Caring for them will help. We recommend polishing regularly, and have excellent polishes available on our Web site. Suedes can be weather-proofed with sprays. It's critical to remove any salt stains from leather/suede shoes or boots as soon as possible. 

We use a variety of top-notch constructions on our shoes and boots. We endeavor to match the correct construction to how that style is typically worn: Goodyear welts for sturdy boots; Blake stitching for flexible dress shoes; side wall stitching for sneakers. We note the construction on the product pages for your reference. 

Note that Goodyear welted shoes may take longer to "break in" than Blake stitched shoes. 

The lasts are the forms around which we build our shoes. We strive to make our lasts comfortable for long-lasting pleasure and fit. Once you find a good fit in a last, you can comfortably order other models built on the same last in the same size. 

Our shoes are designed to fit medium (D) widths. Some shoes run on the wider or narrower side. We've indicated fit on each product page. Please consult that, and if you have further fit questions, please email us at shop@noahwaxman.com. 

We can custom make certain models from our collection in narrow or wide widths. Just send us a email at shop@noahwaxman.com for more details.